We accept cash, E-Tranfer or cheques made payable to Shine On Services, payment due upon completion of the work. Commercial accounts are billed as per agreement.

Although it is preferable that someone be home to discuss your exact requirements, we are able to prepare an estimate with no one at home. We will walk around the outside of the property and prepare an estimate based on our prior discussion and send you an e-mail or text message with your estimate. If you require additional work not included on the estimate we can always make adjustments at your scheduled cleaning. Our estimates are valid for 30 days.

In most cases booking an appointment follows a request for an estimate. It is as easy as phoning us to set up your appointment. Many of our customers use us regularly and have preset appointments month-to-month or year-to-year. We still call/text to confirm the appointment prior to the scheduled date. Appointments are generally made on the next available appointment basis. If you are after a certain day or time, it is best to book in advance to guarantee the request.

If we run into inclement weather, which doesn’t allow us to complete your outdoor work, we will complete any inside work to be done and finish the outdoor work when weather permits. You will be contacted prior to the continuation of the cleaning to ensure the new time is suitable. We don’t want to show up in the middle of a family BBQ or birthday party.

We require a minimum 48 hours cancellation notice in advance of your cleaning appointment. A $50.00 cancellation fee is charged for cancellations with less than 48 hours notice, missed appointments or lockouts. Cancellations can be made email, phone/text.

At Shine On Window & Exterior Services, your satisfaction is guaranteed, therefore if you have a concern or are not satisfied with the results of our services, please notify us within 48 hours of your service and we will quickly address any concern you may have and correct the problem.

At Shine On your satisfaction is guaranteed, therefore if you have a concern or are not satisfied with the results of our services, please notify us within 48 hours of your service and we will quickly address any concern you may have and correct the problem.

Some useful tips that help facilitate the window washing process: -Ensure to provide access to locked areas or the back yard through gates. -Remove, cage or properly tether any guard animals. -Move objects, furniture, plants, etc if blocking access to windows. -If you are having the exterior windows cleaned or your house pressure washed make sure your windows are closed all the way. Equipment used for some services (i.e.. pressure washing) makes a fair bit of noise, while other services make very little noise (i.e. Window Cleaning). Please discuss any noise sensitive timeframes when booking your appointment.